Privacy Policy
Last updated: 23 July 2026

About this policy

Beauty on Arabella Pty Ltd, trading as Beauty on Arabella (“Beauty on Arabella”, “we”, “our” or “us”), operates a private, appointment-only skin clinic in The Vines, Western Australia.

We respect your privacy and are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws.

This policy explains how we collect, use, store and disclose personal information relating to our website visitors, clients and prospective clients.

Information we may collect

Depending on how you interact with us, we may collect:

Your name, date of birth, email address, telephone number and contact preferences.
Appointment, booking, cancellation and attendance information.
Your skin concerns, treatment goals, treatment history and product use.
Health information relevant to treatment safety, including medical conditions, medications, allergies, pregnancy, previous procedures and possible contraindications.
Consultation notes, consent forms, treatment plans, treatment settings, progress notes and reported reactions.
Clinical photographs or videos used to assess and monitor treatment progress.
Purchase, invoice and payment transaction information.
Messages, enquiries, reviews, feedback and other communications.
Marketing preferences and records of consent.
Parent or guardian details and consent where relevant.
Website information such as IP address, device type, browser, pages visited, referring website and cookie data.

We do not collect every category of information from every person.

Health information is sensitive information. We only collect it where reasonably necessary to assess treatment suitability, protect your safety, provide appropriate services or meet legal obligations, and with your consent or as otherwise permitted by law.

How we collect information

We generally collect information directly from you when you:

Make an online, telephone or in-person booking.
Complete a consultation, health, consent or treatment form.
Attend an assessment or treatment.
Contact us by telephone, email, SMS, website form or social media.
Purchase a service, package, gift card or product.
Subscribe to or respond to marketing communications.
Provide photographs, feedback or a review.
Use our website or online booking system.

We may receive information from a parent, guardian, authorised representative, referring practitioner or another person where you have authorised this or the law permits it.

You may browse the general website without identifying yourself. However, we cannot make a booking, assess treatment suitability or safely provide treatment without obtaining certain identifying and health information.

Why we use your information

We may use personal information to:

Respond to enquiries and manage appointments.
Send booking confirmations, reminders and service-related messages.
Assess treatment suitability and identify contraindications.
Develop and adjust your personalised skin or body treatment strategy.
Provide treatments, products and aftercare information.
Record treatment settings and monitor your progress and response.
Maintain accurate clinical, consent and business records.
Process payments, purchases, refunds or credits.
Follow up after a treatment or respond to a concern.
Improve our services, website and client experience.
Manage complaints, insurance matters or legal claims.
Meet legal, regulatory, taxation and safety obligations.
Protect the health and safety of clients or others.
Send marketing communications where you have consented or where otherwise permitted by law.

We do not use sensitive health information for direct marketing without your express consent.

Treatment photographs and media consent

Clinical photographs may be taken or supplied to assess your skin, plan treatment and monitor progress. Photographs forming part of your confidential client record will be handled as sensitive personal information.

Clinical record use and public marketing use are separate.

Beauty on Arabella will not use an identifiable client photograph or video on its website, social media, advertising, educational material or other public media unless the client has provided separate, clear consent for that use.

Declining marketing consent will not affect your ability to receive treatment.

You may withdraw consent for future marketing use by contacting us. We will act on the request where reasonably practicable, although it may not be possible to retrieve printed material that has already been distributed.

When information may be disclosed

We may disclose information only where reasonably necessary to:

Service providers supporting our website, bookings, client records, communications, cloud storage, payments, accounting, IT or business administration.
Wix, which provides our website, booking and associated online services.
Treatment assessment or device-related platforms used in providing your services.
Professional advisers, insurers, accountants or legal representatives.
A medical or health practitioner with your consent or where necessary to address a serious safety concern.
Emergency services where necessary to protect someone’s health or safety.
Government agencies, regulators, courts or law-enforcement authorities where required or authorised by law.
A prospective purchaser or successor if the business is restructured or transferred, subject to appropriate confidentiality protections.

We do not sell, rent or trade client personal information.

Overseas storage and processing

Some technology providers operate internationally. Personal information processed through our website, online booking system, email, cloud services or other service providers may therefore be stored or processed outside Australia.

Wix currently identifies the United States, Ireland, South Korea, Taiwan and Israel as possible data-storage locations and may use other jurisdictions where necessary to provide its services. Other providers may also process information in the United States or other countries identified in their privacy terms. Wix data-storage information

Where an overseas disclosure occurs, we take the reasonable steps required under Australian privacy law to ensure that personal information is handled appropriately.

Website cookies and analytics

Our website may use cookies and similar technologies for:

Website operation and security.
Online bookings and account functions.
Remembering visitor preferences.
Understanding website traffic and performance.
Measuring advertising or marketing effectiveness where those tools are enabled.

Cookies may collect technical information such as your IP address, browser, device, pages viewed and time spent on the website.

You can manage cookies through the website’s available consent controls or through your browser settings. Disabling essential cookies may affect how the website or booking system functions.

Links to external websites or social-media platforms are governed by those organisations’ own privacy policies.

Marketing communications

We may send news, offers or service information where you have consented or where permitted by law.

You can opt out at any time by:

Using the unsubscribe option in an email.
Replying to an SMS as instructed.
Contacting us directly.

Booking confirmations, appointment reminders, safety information and other essential service messages are not marketing communications.

Security and retention

We take reasonable steps appropriate to the sensitivity of the information to protect it from loss, misuse, interference and unauthorised access, modification or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for treatment continuity, client safety, legal, taxation, insurance, complaint-handling and legitimate business requirements. When information is no longer required, we take reasonable steps to securely destroy it or de-identify it.

Access, correction and deletion requests

You may ask to access personal information we hold about you or request that inaccurate or incomplete information be corrected.

You may also ask us to delete information. We will do so where it is lawful and no longer reasonably required. We may need to retain certain treatment, transaction or consent records for safety, insurance or legal reasons.

Please contact us using the details below. We may ask for information to confirm your identity before actioning a request.

There is no charge for making a request. If access is refused where the law permits, we will explain the reason and the available complaint options.

Privacy complaints

If you have a privacy concern or believe your personal information has been mishandled, please contact us with:

Your name and contact details.
A description of your concern.
Any relevant dates or documents.
The outcome you are seeking.

We will review the matter and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Data breaches

If a data breach occurs, we will assess it promptly and take appropriate steps to limit possible harm. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version and its effective date will be published on our website.

Contact us

Beauty on Arabella Pty Ltd
Private appointment-only clinic
The Vines, Western Australia

Email: erika@beautyonarabella.com.au
Telephone: 0405 938 960

Privacy Policy Last updated: 23 July 2026